MERIBEL SKI CHALETS LTD
1. Definitions
In these Terms, the following definitions apply: “Confirmation Letter” means the letter from us confirming your booking and sent by post, email or other electronic means; “Contract” means the contract for the provision of the Services; “you” or “your” means the person named as the lead name on the Confirmation Letter; “we” or “us” or “our” means Meribel Ski Chalets Ltd; “Services” means the provision of fully catered self-catered chalet accommodation to include such additional extras as specified in the Confirmation Letter; “these Terms” means the terms and conditions as set out in this document.
2. Formation of the Contract
1. These Terms and the Confirmation Letter form the basis of the Contract between you and us. Any changes or alterations to these Terms must be agreed in writing between you and us.
3. A non-refundable deposit of 20% of the total cost of the booking (or the equivalent sum in Euros as calculated above) will secure your reservation.
5. By making a payment to us, you and all members of your party are deemed to have accepted the Booking Terms and Conditions Meribel Ski Chalets Ltd.
7. A contract cannot be made for young persons unless one member of the party is at least eighteen years of age and is the lead name on the booking.
2. Quotations given over the telephone are always subject to written confirmation. Quotations given in Euros will be based on the pounds sterling list price and converted at a live exchange rate.
4. Once we are in receipt of cleared funds, the booking will be confirmed by our Confirmation Letter. Please let us know immediately if any of the details contained in the Confirmation Letter are incorrect. The Contract is not made until we are in receipt of cleared funds.
6. The contract will name the lead person making the booking.
3. Payment
1. The total cost of the booking will be specified at the time of booking, and receipt of payment contained in the Confirmation Letter.
3. Full payment is due no later than 10 weeks prior to your departure date to Meribel. If you book less than 10 weeks before your departure date then the total cost of the booking will be due at the time of booking.
5. You are responsible for the total cost of the booking and for any cancellation charges but for your convenience we can accept different payments from individuals within your group.
2. Whilst we would not anticipate any pricing errors at the time of booking or in the Confirmation Letter, in the event of an obviously incorrect price we reserve the right not to be bound by this and will issue a revised holiday price and request payment of the correct amount.
4. We accept payment in pounds sterling or Euros and payment can be made by credit or debit card, or by bank transfer to our specified bank account.
6. If full payment is not received within 5 working days following one reminder phone call or email to you, we shall have the right to terminate the Contract. You will lose your reservation and you will forfeit your deposit paid.
4. Cancellation
1 Your statutory rights. Your booking is for accommodation on specific dates. This means the 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. Once your booking is confirmed, the cancellation terms below apply instead. Nothing in these Terms affects your other statutory rights as a consumer.
2 How to cancel. To cancel, email us at hello@meribelskichalets.co.uk. Your cancellation takes effect on the date we receive your email.
3 Cancellation charges.
- More than 10 weeks before your arrival date: you lose your 20% deposit.
- 10 weeks or less before your arrival date: you lose the full cost of your booking.
4 Re-letting. If you cancel and we re-let your dates, we’ll refund what we receive from the new booking, up to the amount you paid, less your deposit. We’ll do our best to re-let, but we can’t guarantee it.
5 Travel insurance. We strongly recommend that everyone in your party has travel insurance that covers cancellation.
6 If we cancel. We will only cancel your booking in exceptional circumstances. If we do, we’ll offer you either a full refund of everything you’ve paid or alternative dates of an equivalent standard.
7 Leaving early. If you cut your stay short, for injury or any other reason, we can’t refund any unused nights. We’ll provide any documents you need for an insurance claim.
8 Snow, weather and resort facilities. We can’t control the weather, snow conditions, or resort facilities such as lifts, pools, buses and après-ski venues. We won’t give a refund, in full or in part, if any of these are closed, reduced or changed. The only exception is a pandemic closure, covered in clause 4.9.
9 Pandemic. If a pandemic disrupts your stay, you’re entitled to the following refunds:
- a. If travel restrictions out of your home country or into France stop you travelling:
- 3 or more of your party can’t travel – full refund.
- 1 or 2 of your party can’t travel – a refund for each person who can’t travel, worked out as the total price divided by the chalet’s normal capacity.
- b. If all Méribel Valley lifts are closed on your arrival date and you choose not to travel – full refund.
- c. If travel restrictions make you arrive late or leave early – pro-rata refund for the nights missed.
- d. If the authorities ask visitors to leave Méribel – pro-rata refund for the nights missed.
Refunds under (a) and (b) apply only to bookings of one week or less. We’ll need proof for anyone unable to travel. We’ll decide whether the chalets can open based on current advice and regulations from the French local and national authorities. This clause covers pandemic closures only. Closures for poor snow or other reasons are covered by clause 4.8.
5. Accuracy of Information
1. To the best of our knowledge the information contained on our website and in our marketing materials is correct at the time of publication. However, we reserve the right to make changes after publication and cannot be liable for inaccuracies. We will however endeavour to inform you of any material changes at the time you book. Pictures shown on the website and in marketing materials are intended to give an indication only of the general appearance and standard of the accommodation and resort.
2. Where accommodation is described as offering ‘ski-in/ski-out’ this is subject to individual skiers’ ability and snow conditions in resort. Where distance is quoted in time taken to walk, timings will vary according to footwear, age, personal fitness and surface conditions.
3. Verbal descriptions, assurances and agreements can seldom be confirmed or amicably clarified in subsequent disputes and for this reason we do not accept liability for them. If you wish to include such items within the Contract you should request them in writing and acceptance will be established only on dispatch of written confirmation by us, separate and additional to the Confirmation Letter.
6. Special Requests
1. Please specify any special requests you or your party may have (such as particular dietary requirements if appropriate or special facilities needed) or any other requirements you consider important, at the time of booking.
2. We will try and meet any special requests but cannot guarantee to do so. Special requests do not form part of the Contract and we will have no liability if they are not met.
7. Additional Extras
1. We can recommend additional extras such as minibus transfers, ski hire or food delivery services. We have taken reasonable steps to ensure that the suppliers recommended are of an acceptable standard however we cannot accept any liability for any act or default or omission on the part of any supplier.
2. We can also purchase ski passes for you, and deliver them to the chalet at no extra cost. We act as your agent and not principal. The ski passes and associated services are supplied by our partners Meribel Alpina and they are responsible for the provision of their services.
8. Damage and Behaviour
1. We reserve the right to recover the cost (or estimated cost if an actual cost is not yet known) of any loss, damage or breakage of anything belonging to or contained within the chalet caused by you or a member of your party either before you depart from the chalet, or retrospectively. We will tell you what’s damaged, (with pictures if appropriate) and the cost to repair or replace the damage. You will have 72 hours to respond before we issue you with an invoice.
2. We also reserve the right to terminate the Contract without compensation or further obligation, if it is deemed by us that you or a member of your party’s behaviour is unsociable, abusive or in any other way unacceptable to ourselves, our staff or any other guest.
3. No pets are allowed.
4. Smoking is only permitted on chalet balconies.
5. You will obey the rules of the land, and we reserve the right to terminate your stay with us should you not do so.
9. Insurance
1. We strongly recommend that all members of your party take out appropriate holiday insurance.
10. Liability
1. We shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by you which is or are incomplete, incorrect or inaccurate.
2. We shall not be liable to you for any unforeseeable loss or damages arising from the provision (or non-provision) of the Services, if the delay or failure was due to an act of God, war, terrorism, power failure or any other cause beyond our reasonable control.
3. We cannot accept responsibility for any delays you incur whilst travelling to Meribel. The accommodation booked will be held for you between the dates specified on the Confirmation Letter.
4. All personal belongings belonging to you and your party and any ski equipment hired, are your sole responsibility. We will accept no liability for any loss or damage to such items.
5. For the purposes of all of clause 10, “We” includes our employees, sub-contractors, licensors, and suppliers, who shall therefore have benefit of the limits and exclusions of liability set out in the Clause in the terms of Contracts (Rights of Third Parties) Act 1999.
6. Nothing in these Terms affects any liability for death or personal injury caused by our negligence or for fraudulent misrepresentation, or your statutory rights as a consumer.
11. Complaints Procedure
1. Should you have any reason to complain about our performance, or the services we are offering, in the first instant please talk to the on-site management as soon as possible, and we will endeavour to resolve the issue quickly during your stay.
2. If a problem still persists, please write or email us, as soon as possible, giving full details of your complaint. We will reply within 14 days of receipt of your letter.
3. If we cannot resolve a dispute reasonably, you can find a dispute resolver at the United Kingdom’s Chartered Institute of Arbitrators (www.ciarb.org).
12. Data Protection
1. We will only use personal information provided by you for the purpose of providing the Services, or for informing you of the availability of similar services. If you wish to unsubscribe from marketing emails please email us. Please check our privacy policy for more information.
13. General
1. Nothing in this Contract gives any right to any third party to enforce any provision under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
2. These Terms will be subject to English law and the English courts will have non-exclusive jurisdiction in respect of any dispute arising from the Contract.